Filing A Complaint

TEXAS BEHAVIORAL HEALTH EXECUTIVE COUNCIL

Board Name: Texas State Board of Examiners of Marriage and Family Therapists
Governing Body: Texas Behavioral Health Executive Council (BHEC)
Address: 1801 Congress Ave., Suite 7.300, Austin, Texas 78701
Phone: (512) 305-7700
Investigations/Complaints (Toll-free): (800) 821-3205 (24-hour system)
Website: Texas State Board of Examiners of Marriage and Family Therapists
Staff Administrator: Sarah Faszholz, M.B.A.

LICENSE VERIFICATION PROCESS

To verify the license status of a Marriage and Family Therapist in Texas:

  • Visit the Texas Behavioral Health Executive Council License Verification Portal

  • Select “Marriage and Family Therapist” from the profession dropdown menu

  • Enter the licensee’s information (at least one search criterion is required):

    • License Number (if known)

    • First and Last Name

    • Business Name

  • Click “Search” to view the results

  • Click on the licensee’s name to view detailed information including:

    • License status (Active, Inactive, Expired, etc.)

    • Issue and expiration dates

    • Any disciplinary actions or restrictions

    • License type (LMFT, LMFT-Associate)

Note: The verification system is updated in real-time and provides the most current information about a therapist’s licensure status.

COMPLAINT PROCESS

To file a complaint against a licensed Marriage and Family Therapist in Texas:

  • Visit the BHEC website and navigate to “Discipline and Complaints” section

  • Complete the complaint form provided on the website

  • Provide all relevant documentation supporting your complaint

  • Submit your complaint through the online system or call the 24-hour toll-free complaint line at (800) 821-3205

  • The Board will review your complaint and determine if an investigation is warranted

  • You may be contacted for additional information during the investigation process

  • The Board will take appropriate action based on investigation findings

Note: Complaints are taken seriously, and all information provided is kept confidential throughout the investigation.

FILING A CONSUMER COMPLAINT WITH TEXAS ATTORNEY GENERAL

If you believe a therapist has engaged in deceptive business practices or other consumer law violations, you can file a consumer complaint with the Texas Office of the Attorney General:

  • Visit the Texas Attorney General’s Consumer Protection webpage

  • Select the type of complaint you wish to file:

    • Online complaint form

    • Downloadable PDF form to mail or fax

  • For online complaints:

    • Create an account or continue as a guest

    • Select “Health Service” as the complaint category

    • Complete all required fields with detailed information about your complaint

    • Upload any supporting documentation (receipts, contracts, correspondence)

    • Review and submit your complaint

  • For mail-in complaints:

    • Download and print the complaint form

    • Complete all sections

    • Attach copies of supporting documents

    • Mail to: Office of the Attorney General, Consumer Protection Division, PO Box 12548, Austin, TX 78711-2548

Contact Information:

Consumer Protection Hotline: (800) 621-0508

General Information: (512) 463-2100

Note: The Attorney General’s Consumer Protection Division handles complaints related to deceptive trade practices, fraud, and other consumer issues, while the licensing board handles complaints about professional conduct and ethics violations.

CONTACT US

We welcome your questions or comments:

Email Address: BrittanyStallings@Therapy-Waco.com